AI operations for property management

OPS-01Property management AI

Less admin. Faster response.Better-managed properties.

PropOps puts AI to work across tenant communication, maintenance, arrears follow-up, lease admin and owner reporting — so your team stops firefighting and starts running the portfolio.

Take the Impact Evaluation See what PropOps automates

What you get

A single operations layer that answers tenants, dispatches contractors, chases arrears and reports to owners — while your team sleeps.

◆24/7 tenant response across every channel
◆Every ticket tracked, nothing dropped
◆Arrears follow-up that actually happens
◆Owner dashboards, not monthly PDFs

Live in 21 days

ON YOUR EXISTING STACK

See my numbers →

8hrs

Saved per staff / week

24/7

Tenant response coverage

21d

From kickoff to live

3.2%

Avg. arrears recovered

Process

A disciplined path from your first ticket to live AI ops.

01 / Evaluate

Impact Evaluation

We map your operation — properties, team, tools, tenant flow, bottlenecks — and quantify the hours, revenue and losses AI could shift.

02 / Build

Design & integrate

We design the workflows, configure the agents, and integrate with your existing property software, portals, and comms channels.

03 / Deploy

Live in 21 days

Then we tune the agents, add workflows, and report on the hours and revenue recovered every month.

Solutions

Six AI workflows for the operation you actually run.

PropOps deploys the automations that move the needle on response times, arrears, contractor SLAs and owner reporting — the four things your portfolio is graded on.

Communication

24/7 tenant response

AI answers every tenant, owner and resident inquiry in your voice, across every channel.

Maintenance

Ticket → contractor → done

Intake, categorization, contractor dispatch and status follow-up — every ticket, every time.

Currently deploying

Residential, multifamily, HOA, commercial, student housing and short-term rentals — one operations layer across the portfolio.

Integrates with your existing PMS, accounting, and comms stack. We meet the tools your team already uses.

01 / Solution

Tenant inquiry response

AI answers tenant, owner and resident requests across email, WhatsApp, portals and web — instantly, in your voice, around the clock.

02 / Solution

Maintenance intake & tracking

Every request captured, categorized and tracked from first report to completion. No lost tickets. No missed follow-ups.

03 / Solution

Contractor assignment

AI routes maintenance to the right contractor by trade, location, availability and past performance — with automatic status follow-up.

04 / Solution

Rent reminders & arrears

Automated reminders and escalation sequences across the channels tenants actually read. Fewer late payments, less chasing.

05 / Solution

Lease renewals & inspections

Renewals, escalations and inspection reminders triggered on schedule. Nothing falls through the cracks.

06 / Solution

Owner reporting dashboards

Live visibility on occupancy, arrears, maintenance and response times — delivered to owners without your team pulling reports.

The problem

Property management runs on scattered admin.

Every operation we audit tells the same story: too many channels, too much manual follow-up, and no way to see what's slipping until an owner or tenant is already unhappy.

Communication

Requests scattered across email, WhatsApp, phone and portals.

Response time

Slow maintenance response drains satisfaction and revenue.

Visibility

You find out something broke when it's already on fire.

Insights

Notes from the operations desk.

Take the Impact Evaluation →

Response time

Why five minutes is the new one hour in property comms.

Tenants judge management on channel speed, not process. AI closes the gap without adding headcount.

Arrears

The follow-up cadence that recovers 2–4% of annual rent roll.

Consistent, multi-channel sequences beat any single reminder — the tools finally exist to run them at scale.

Owner reporting

Live dashboards are quietly replacing the monthly PDF.

Owners want to check numbers, not wait for them. Static reporting is becoming a competitive disadvantage.

Testimonials

Trusted by property managers running the portfolio, not the inbox.

Amelia Roux

Head of Ops, 640 units

“

Response times went from 14 hours to under 5 minutes on the channels tenants actually use. Our team stopped drowning in inbox.

Devan Pillay

MD, mixed portfolio

“

PropOps caught R280k of arrears leakage in the first quarter. Follow-up sequences do the chasing our team never had time for.

Sarah Jenkins

Regional manager, HOA

“

Owner reporting used to take a full day each month. Now it's a live dashboard and every owner has the same numbers we do.

Marcus Lee

Founder, multifamily

“

We deployed in 18 days. Maintenance tickets that used to fall through the cracks now get closed with contractor SLAs enforced.

Priya Raman

Operations lead

“

The Impact Evaluation surfaced a leak nobody on my team could see. Payback on Velocity in six weeks.

Amelia Roux

Head of Ops, 640 units

“

Response times went from 14 hours to under 5 minutes on the channels tenants actually use. Our team stopped drowning in inbox.

Devan Pillay

MD, mixed portfolio

“

PropOps caught R280k of arrears leakage in the first quarter. Follow-up sequences do the chasing our team never had time for.

Sarah Jenkins

Regional manager, HOA

“

Owner reporting used to take a full day each month. Now it's a live dashboard and every owner has the same numbers we do.

Marcus Lee

Founder, multifamily

“

We deployed in 18 days. Maintenance tickets that used to fall through the cracks now get closed with contractor SLAs enforced.

Priya Raman

Operations lead

“

The Impact Evaluation surfaced a leak nobody on my team could see. Payback on Velocity in six weeks.

Pricing

Three tiers. Live in 21 days. Cancel any time.

Foundation

$799/ month

Automate the fundamentals.

◆AI tenant inquiry response (1 channel)
◆Maintenance request intake & tracking
◆Basic rent reminder automation
◆Monthly owner report template
◆Up to 250 units
◆Email support

Start with the evaluation →

Most chosen

Velocity

$1,899/ month

Scale response, cut admin, restore visibility.

◆Multi-channel AI (email, WhatsApp, portal, web)
◆Contractor assignment & performance tracking
◆Arrears follow-up sequences
◆Lease renewal & inspection automation
◆Owner reporting dashboard
◆Up to 1,500 units
◆Priority support

Start with the evaluation →

Command

Custom

Full-stack AI operations at scale.

◆Everything in Velocity
◆Custom integrations (PMS, accounting)
◆AI voice receptionist
◆Dedicated operations analyst
◆Executive reporting & analytics
◆Unlimited units
◆SLA + dedicated support

Start with the evaluation →

Reach out

Start with a private impact review.

Answer 20 questions about your operation and get instant numbers back — hours saved, revenue recovered, and where your portfolio is leaking money today.

Impact Evaluation

20 questions. Instant numbers. No sales call required.

◆Hours saved across your team, per year
◆Revenue you're leaking to inconsistent follow-up
◆Which PropOps tier fits your portfolio

Take the Impact Evaluation →